Refund Policy

 

RETURN POLICY

At Robeautee, we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. WE DO NOT OFFER REFUNDS! If you are not satisfied with your order for any reason please send us an email at robeautee@gmail.com.

 

However you may exchange or send back to get wig altered to your liking. Exchange policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a repair or exchange. 

 

Non-returnable items: 

  • Lashes

  • Electronic Tools

  • Hairstyling Tools

  • Hairstyling Products

  • Glue, Spray glue, Gel glue

  • Sale Items purchased with promotion or coupon

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Returns are subject to a 15% restocking fee. This fee will be deducted from your refund amount.


 

EXCHANGES

  • Requests must be made within 3 calendar days from the date you receive your package. Any exchange request after 3 calendar days will not be honored. Exchanges will also not be considered if a coupon has been used in a purchase unless under extenuating circumstances. We will not accept any merchandise, which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring or rinsing, lifting, cutting the hair off the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.

  • Merchandise must be in its original condition. Any merchandise that is received without zip ties will be returned to the client without an exchange of product.

  • Product must be exchanged for something of equal or greater value. No refunds will be permitted.

  • You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our pre-addressed labels.