Shipping & Processing

PROCESSING & SHIPPING POLICY

At ROBeautee, every order is prepared with care. Please review our processing and shipping information before placing your order.

GLUELESS WIG PROCESSING

Made-to-Order Glueless Wigs:
Please allow approximately 3–10 business days for your unit to be customized and prepared.

Braided Wigs:
Please allow approximately 14 business days for processing.

Ready-to-Ship Wigs:
Please allow approximately 1–3 business days for order processing before shipment.

Business days do not include weekends or holidays.

Processing times may be extended during sales, holidays, promotional periods, or periods of high order volume.

EXPEDITED PROCESSING

Need your unit sooner? Expedited processing may be available for an additional fee.

Glueless Wigs: Approximately 1–2 business days
Braided Wigs: Approximately 7 business days

Purchasing expedited processing prioritizes your order in our production queue. Expedited processing does not include expedited shipping. Shipping speed must be selected separately at checkout.

SHIPPING

Once your order has completed processing and has been transferred to the shipping carrier, you will receive tracking information by email.

Estimated U.S. shipping times:

Standard Shipping: Approximately 3–5 business days
Express Shipping: Approximately 1–2 business days

Shipping estimates begin after processing is complete and the carrier has received your package.

A shipping label or tracking number may be generated before the carrier physically receives the package. Receiving a tracking number does not necessarily mean your package has already been shipped.

SIGNATURE CONFIRMATION

Certain orders may require a signature upon delivery for added protection.

Please monitor your tracking information and make arrangements to receive your package when necessary.

SHIPPING DELAYS

We strongly recommend ordering well in advance of vacations, events, appointments, birthdays, or other important dates.

Once a package has been transferred to the shipping carrier, delivery schedules are controlled by the carrier.

ROBeautee is not responsible for carrier delays caused by circumstances outside our control, including severe weather, natural disasters, holidays, transportation interruptions, or other carrier-related delays.

Business days do not include weekends or federal holidays.

LOST OR STOLEN PACKAGES

If tracking indicates that your package has been lost while in the carrier’s possession, please contact us so we can assist with the appropriate carrier claim or investigation.

If tracking confirms that a package was successfully delivered but the package cannot be located, please contact the carrier immediately and notify ROBeautee so we can provide available shipment information.

ROBeautee cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier.

ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, contact us at robeautee@gmail.com as soon as possible.

We will make reasonable efforts to update the address if your order has not yet shipped; however, address changes cannot be guaranteed once an order has entered fulfillment or been transferred to the carrier.

Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.

ORDER CHANGES

Please carefully review your wig specifications, length, color, cap size, lace options, shipping address, and other selections before submitting your order.

If you need to request a change, contact robeautee@gmail.com as soon as possible.

Because many ROBeautee units are customized or made to order, requested changes cannot be guaranteed once production has begun.

PRODUCT AVAILABILITY

Many ROBeautee wigs are made to order, while select units are available through our Ready-to-Ship collection.

Because units may be individually colored and styled, slight variations in color, texture, curl pattern, or finished appearance may occur. These variations are part of the customized nature of our products.

If an item or required material becomes unavailable after your purchase, we will contact you regarding available options. If an appropriate alternative cannot be provided, you may choose to cancel the affected item for a refund.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges assessed by their country.

These charges are separate from ROBeautee’s product and shipping charges and are generally the responsibility of the recipient.

International delivery times may also be affected by customs processing.

PAYMENT

Available payment methods are displayed during checkout and may vary depending on your location and eligibility.

For your protection, all orders may be subject to payment verification before processing begins.

QUESTIONS?

For questions regarding your order, processing, shipping, or product availability, contact:

robeautee@gmail.com

Please include your full name and order number so we can assist you as quickly as possible.

ROBeautee LLC